Help & Support
Answers to the most common questions about running your team and tasks in Gpsion. Can’t find what you need? Our support team is ready to help.
01 Account & Sign In
How do I sign in to Gpsion?+
Sign in with the phone number and password you used when creating your account. Make sure to enter your phone number in full international format (e.g. +201234567890).
I forgot my password — what do I do?+
From the sign-in screen, choose “Forgot password.” You’ll receive a verification code by phone or email to reset it. If the code doesn’t arrive, see “I’m not receiving notifications” below, or contact us directly.
How do I delete my account and data?+
Send an account deletion request to info@gpsion.com from your registered email, and we’ll delete your personal data within a reasonable period. See our Privacy Policy for details.
02 Teams & Tasks
How do I invite a new member to my team?+
From the team page, choose “Invite member” and enter their email or phone number. If they’re already a Gpsion user, they’ll get an instant in-app invitation; if not, they’ll receive an email invite link valid for 7 days.
What’s the difference between a team manager, team leader, and member?+
A team manager creates tasks, invites members, and oversees everyone. A team leader has extended tracking permissions within the team. A member receives assigned tasks, carries them out, and updates their status.
How do I create a task and track its status?+
From the tasks page, choose “New task,” then set a title, description, and the assigned member — you can also add a start and end location. When a task’s status changes (in progress / completed), both the task owner and the assigned member get a push notification.
03 Location & Notifications
Who can see my location?+
Only your team’s manager and members, while you have team tracking on or an active task in progress. Full details are in our Privacy Policy.
How do I turn off location sharing?+
You can disable location permission for the app from your device settings at any time. Keep in mind this may limit your manager’s ability to track your progress on field tasks.
I’m not receiving notifications — what’s the fix?+
First, make sure notification permission is enabled for Gpsion in your device settings, and that the app isn’t on a “battery saver” list that blocks background notifications. If the issue continues, sign out and back in to refresh your device registration, or contact support.